Frequently Asked Questions
Get answers to common questions about property tax grievances, our process, fees, and more.
Getting Started
A property tax grievance is a formal complaint filed with a municipality — such as Nassau or Suffolk County — contesting the assessed value of a property in order to reduce the property taxes owed by the homeowner. If your home is assessed too high, you may be paying more than your fair share of property taxes. Filing a grievance is your legal right as a homeowner and can result in significant annual savings.
If your property's assessed value is higher than its actual market value, you're likely overpaying. Many homeowners don't realize their assessments are too high. We can evaluate your property and comparable sales to determine if you have a case.
ZapMyTax exclusively serves homeowners in Nassau County and Suffolk County, Long Island, New York. Our deep local expertise is what sets us apart.
Simply fill out our online authorization form — it takes less than 5 minutes. We'll take it from there, handling every step of the process on your behalf.
Fees & Payment
There is absolutely no upfront cost. We operate on a strict contingency basis: No Reduction — No Fee. You only pay if we successfully reduce your property taxes.
You owe us nothing. Our “No Reduction — No Fee” guarantee means there is zero risk to you. If we don't win, you don't pay — it's that simple.
No. Our fee structure is completely transparent. There are no application fees, no processing fees, and no hidden charges of any kind. The only time you pay is if we win.
The Process
No. Our team handles everything on your behalf, including all hearings and county negotiations. You never need to take time off work or appear in person.
The timeline varies by county. Nassau County grievances are typically resolved within 6-12 months after filing. Suffolk County timelines are similar. We keep you informed throughout the entire process.
No. Filing a grievance can only result in a reduction or no change. Your taxes will never go up as a result of filing a grievance with ZapMyTax.
Yes. Assessment values change annually, so it's wise to review your assessment each year. Many of our clients refile annually and continue to save.
Just your name, contact information, and property address. We handle all the research, comparable analysis, and paperwork.
About ZapMyTax
We're locally owned and operated — not a franchise or call center. Every property is reviewed by a real person, not an algorithm. We've been serving Long Island homeowners for over 30 years with a proven track record of success.
Yes. ZapMyTax is fully licensed, bonded, and insured. We operate as a dba of Asset Servicing Group.
Yes. When you sign up, you receive a unique PIN code that allows you to check the status of your case at any time. Our team is also always available by phone at (516) 889-5500.
Still Have Questions?
Our team is here to help. Reach out anytime — we're happy to answer your questions.
Get StartedGlossary
Property Tax Terms You Should Know
- Property Tax Grievance
- A property tax grievance is a formal complaint filed with a municipality contesting the assessed value of a property, seeking a reduction in property taxes owed by the homeowner.
- Assessed Value
- The assessed value is the dollar amount assigned to a property by the local tax assessor for the purpose of calculating property taxes. It may differ significantly from the property's actual market value.
- Market Value
- Market value is the price a property would likely sell for in a competitive, open real estate market between a willing buyer and seller, both having reasonable knowledge of relevant facts.
- STAR Exemption
- The School Tax Relief (STAR) program is a New York State benefit that provides eligible homeowners with a partial exemption from school property taxes. There are two types: Basic STAR for homeowners with income under $500,000, and Enhanced STAR for senior citizens aged 65 and older with income under $98,700.
- Contingency Fee
- A contingency fee is a payment structure where the service provider receives compensation only if they achieve a successful outcome. At ZapMyTax, this means homeowners pay 50% of their first year's property tax savings — and nothing if no reduction is achieved.
- Assessment Review Commission (ARC)
- The Assessment Review Commission (ARC) is the body in Nassau County responsible for hearing and deciding property tax grievance cases filed by homeowners challenging their assessed values.
- Small Claims Assessment Review (SCAR)
- Small Claims Assessment Review (SCAR) is the legal process used in Suffolk County where homeowners can challenge their property tax assessments through an expedited court proceeding without needing an attorney.
